Me and Discount Tire

So I bought four new tires in February from Discount Tire off of Beltline and 121 and as I drove off I noticed there was a slight wiggle in the wheel. I thought it was just the feeling of new tread that needed to get worked out. A couple months later I find the time to go back since it was time for a rotation and the wobble had gotten worse. I told them about it, they said they were fine so I drove off. The problem persisted so I made it back in June determined to get this fixed. The charged me for a “road force balance” and sent me on my way. I went a few miles down the highway. turned around and came back, still not fixed. The looked again and told me a “control arm bushing” had worn out ant the horizontal movement might be causing the problem. I had that fixed, but, you guessed it, no better. In all my time buying tires from DT, I had never had a problem and I have bought many plus a few set of wheels. So I had looked for any other problem feeling they just could not be that incompetent.
So I had enough. I took the time to get me car down to my Uncle (Bill Shores of Bill Shores Automotive, convieniently located in downtown Fort Worth.) He went over it and noticed, just by sighting the tire, that not one or two, but three were out of round! So, I took my car back again (all to the same location on Beltline). I told them I wanted all new tires and for the trouble they had caused me, I would like them to upgrade the tires. I was informed that they would happily replace the tires (I had bought the warranty so they had to anyway) but to up grade would cost me. Was I asking too much for the trouble I asked? No, but they could only discount the upgrade, not give it to me.
So I took my tires and left and then wrote a gently worded letter to the regional and home office. I received a call from the region and worked out a deal to keep me a customer. I went to the location on Harwood and was treated really well. I can still recommend the company, but I would avoid the location in Irving on Beltline and 121. They don’t seem to care much if your are happy even if you have working tires. I know the one on Camp Bowie was always great.

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